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Implementing Power Virtual Agents Chatbots (10-15%)
To answer the questions related to this exam topic, the learners are required to develop expertise in the following areas:
- Configuring entities (creating custom entities; implementing entities in conversations; implementing variables to store data).
- Creating a chatbot (assigning a chatbot to an environment; publishing a chatbot; sharing a chatbot; adding chatbots to Teams as well as other channels; monitoring and diagnosing bot usage, performance, topic usage);
- Configuring topics (defining topic conversation triggers; creating messages, questions, conditions; extracting topics from a web page; implementing escalations, greetings, statuses, error messages; calling the Power Automate flow in order to run an action);
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The Microsoft Power Platform Functional Consultant (PL-200) practice test questions are customizable which means that the customers can customize the time and PL-200 exam questions types according to their needs. These Microsoft PL-200 Practice Tests are based on real based examination scenarios which help the students practice under real PL-200 exam questions pressure and learn to control it.
Microsoft Power Platform Functional Consultant Sample Questions (Q252-Q257):
NEW QUESTION # 252
A company's sales staff wants a simplified way to manage their opportunities in Dynamics 365 Sales without adding custom code.
You need to provide a solution for each requirement.
Which solutions should you provide? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Graphical user interface, text, application, email Description automatically generated
Box 1: Add a Kanban control.
The Kanban view allows your sales team to move opportunities from one stage to another by simply dragging them.
Box 2: Add both controls to the My Opportunities view.
Kanban views help salespeople to manage their opportunities and activities effectively. Add the Kanban control to the Opportunity and Activity entity so salespeople can use the Kanban views.The Kanban control works only on the Opportunity and Activity entities.
If you use unified interface, you can display any record in a calendar view via the calendar control.
- Go to Settings->Customization->Customize the System
- Open the configuration for the entity that you want to use the calendar control (Opportunities in our example)
- Click the View tab
- Click "Add Control" and select the calendar control.
- Click the dot for every interface from which you want the calendar control to be available.
Box 3: Use a List view
opportunities in Dynamics 365 Sales
Reference:
https://docs.microsoft.com/en-us/dynamics365-release-plan/2020wave1/dynamics365-sales/work-opportunities-k
https://crmtipoftheday.com/1206/view-any-dynamics-365-record-on-a-calendar/
https://fivep.com.au/how-to-get-visibility-and-report-on-an-opportunities-active-current-sales-stage-without-code
NEW QUESTION # 253
You have a business process flow (BPF) that interacts with the Account entity.
You configure a new version for the BPF and add a new stage at the beginning.
You need to identify the impact of the new version on the existing account records.
What is the outcome in each scenario? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Graphical user interface, text Description automatically generated
Box 1: Existing accounts show the new BPF.
When an entity record is being created and if there are multiple BPFs defined on that entity. The system would do the following:
If the ProcessId field is set to Guid.Empty. The system will skip defaulting the BPF on that instance.
If the ProcessId field is set to specific BPF entity reference. The system will default to the specified BPF.
If the ProcessId field on the record is not set. The system will default the BPF.
Box 2: No BPF is linked to a new account.
Note: A business process flow definition is represented as a custom entity and an instance of a process is stored as a record within that entity. Each record is associated with a data record (such as an Account, Contact, Lead, or Opportunity) and in case of cross-entity processes, with a data record for each participating entity.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/business-process-flo
NEW QUESTION # 254
You need to add the missing components to the Verification Process Automation solution.
Which two components should you add? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Outlook connection reference
- B. Dataverse connection reference
- C. Service Request statuscode field
- D. Qualification statuscode field
- E. On-premises data gateway reference
Answer: A,D
Explanation:
Explanation
C: A service request can have one or more Qualification records associated with it.
E: The new process for completing a service request must automate the following:
* Set the Service Request record status to Complete when work on all Qualification records is finished.
* Send an email to the client with the results when the service request is completed. The email must list each qualification as either Valid or Not Valid, depending on the verification.
NEW QUESTION # 255
A company uses Common Data Service to store sales data.
For the past few quarters, the company has experienced a decrease in sales revenue. The company wants to improve sales forecasting.
The company plans to use Al Builder to implement the solution. You select fields that will be used for prediction.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Before you can use your prediction model, you have to train it to perform the way you want.
2 - Publish the AI model
3 - Use the model with Power Apps
Reference:
https://docs.microsoft.com/en-us/ai-builder/prediction-train-model
NEW QUESTION # 256
You need to create a system chart for the Account entity.
The chart must display a count of accounts grouped by owner and then display the accounts by Address 1: State/Province for each owner. You begin to configure chart options as shown in the image below.
How should you complete the configuration? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point. The chart must display a count of accounts grouped by owner, and then display the accounts by Address 1 to State/Province for each owner.
Answer:
Explanation:
NEW QUESTION # 257
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